Oknum Petugas Lion Air Diduga “Jual” Seat Penumpang

By 04 Feb 2016, 12:11:11 WIBEkonomi

Oknum Petugas Lion Air Diduga “Jual” Seat Penumpang

SUARAINSPIRASI.COM – Pelayanan buruk maskapai  Lion Group kembali dikeluhkan. Kali ini kejadiannya di Bandara Internasional HM Sulaiman Sepinggan Balikpapan, Rabu 3/2/2016) siang.

Adalah Ardiansyah (33) penumpang  Wings Air IW- 1366 (Lion Group) tujuan Balikpapan- Berau yang mengaku dioper-oper tanpa alas an oleh oknum petugas cek in Lion Air bersama petugas di Customer Service Lion Group (Counter  Bandara HM Sulaiman Balikpapan).

Sedianya Ardiansyah harus terbang sesuai ticket yang ter issued pukul 14:15. Dia pun sudah melapor (cek in) pukul 12:30. Saat cek in, petugas cek in lalu menkonfirmasi rekannya dahulu yang berada di kantor customer service Lion Air yang terletak dibagian belakang area cek in. “Setelah dia telepon temannya, petugas cek in itu langsung bilang ke saya bahwa saya diberangkatkan pukul 17:30, saya pun kaget, dan saya tidak diberi penjelasan penyebab  dipindah ke penerbangan pukul 17;30,” cerita Ardiansyah kepada suarainspirasi.com, Kamis (4/2/2016).

Atas pemindahan itu, Ardiansyah didampingi rekannya  langsung mendatangi kantor Customer Service Lion Air yang terletak dibelakang area cek in.Kepada petugas Ardiansyah menanyakan alasan dipindahkan jam terbangnya sementara pesawat Wings Air jam 14:15 tetap terbang ke Berau. “Saya Tanya, kok saya sendiri yang dipindah, kenapa penumpang lain tidak, bagaimana tanggungjawab Lion Air menelantarkan saya di bandara,”  tegas Ardiansyah bertanya ke staf customer service Lion Air.

Atas pertanyaan itu, para staf dan petugas Lion Air dikantor itu kesulitan menjawab dan berdalih harusnya penumpang melakukan protes ke petugas saat di cek in. “Bagaimana saya mau protes saya langsung dikasi tau petugas cek in bahwa saya akan diterbangkan jam 17:30, saya kira awalnya pesawatnya delay, tetapi faktanya pesawat

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    Hal yang seperti ini nih yang kadang bisa meresahkan dan membuat penumpang jadi kesel dengan oknum-oknum yang tidak bertanggung jawab. Saya juga pernah kayak gini kasusnya dipindahkan kapal, cuman bedanya saya naik kapal laut bukan pesawat.

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